Last updated: June 2026
This Privacy Policy explains how The Western Group Realty ("TWGHomes," "we," "us") collects, uses, and protects your information when you use our website and services.
We collect information you provide when you create an account or use the service — such as your name, email address, mobile phone number, and details about your real estate transaction (property, offers, showings, financing, and escrow). We also collect documents you upload and basic technical/usage data.
If you opt in to text messages, we use your mobile number only to send transactional messages about your account and transaction (for example, listing, offer, showing, escrow, and financing updates), as described in our Terms of Service. Message frequency varies based on your activity, and message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for help.
No mobile information (phone numbers) or SMS opt-in/consent data will be shared with or sold to third parties or affiliates for their marketing or promotional purposes. We may share information with service providers (subcontractors) strictly to help us deliver the service — for example, our messaging provider to send the texts you requested. Text-messaging originator opt-in data and consent are not shared with any third parties for any other purpose.
We share information only as needed to provide the service: with service providers acting on our behalf (e.g., hosting, messaging, identity verification, document signing), with the affiliated financing/escrow services you elect to use, and when required by law. We do not sell your personal information.
We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed for the purposes above or as required by law.
You can update your profile, opt out of SMS by replying STOP, and request access to or deletion of your information by contacting us.
The Western Group Realty · 11780 Central Avenue, Suite 210, Chino, CA 91710 · support@twghomes.com